FAQ
1Q: Is this real natural fresh rose flower?
A:Yes, it is preserved rose flower, it’s also called FOREEVER ROSE, TIMELESS ROSE. It was made by 100% real natural fresh rose flower.
2Q: How do you preserved the rose flower?
A: We use a series of complex special producing processes including the dehydration, bleaching, drying, and dyeing. We have a strict quality control from the fresh roses picking up to dyeing and drying ,very steps have the QC to check the quality.
3Q: What are the differences between dried flowers and preserved flowers?
A: Dried plants are not very long-lasting. Their branches and stems break easily, the colour gradually fades and the petals fall off or break.
Preservation technique allows flowers to maintain a completely natural appearance and feel, as if they were freshly-cut flowers!
4Q: How do you control the quality for us ?
A: Firstly, every preserved fresh flowers and plants we are selling is the grade A.
Secondly, To ensure the quality of every order, we will check again the quality of every pack preserved fresh roses flowers and plants before we ship the orders.
Thirdly, we offer after sale service for you, if there is any problem of your order, please feel free to contact us. We will reply you in 24 hours and solve the problem as soon as possible.
5Q: Can we order some samples before placing the preserved fresh roses order?
A:Yes, of course. Our MOQ is 1 box. But we suggest you to order more than 10 boxes as sample order. Because small quantity package is very easy to get damaged while shipping.
6Q: Do you have stocks, if not, how long will it take to produce ?
A: Yes, normally we have stocks. If you have stocks can ship within 3 working days.
If not enough stocks, we can produce the new preserved fresh roses for you, according to your order, can be within one week. But it will cost more time on raining days, as the roses are hard to dry in the raining day.
7Q: What is the freight cost?
A: Normally, we ship our preserved fresh roses flowers and plants by expresses, EMS, FedEx, UPS, DHL. Please tell us the quantities of your order, and your county, we can calculate the shipping cost for you.
For large quantities, the average cost for each package is less.
8Q: How can we order?
A: There are 2 ways for you to place your order.
Option 1: You can place an order directly from our alibaba web page, please contact our sales to confirm the details of your order including the colors, sizes, and quantities and consignee’s contact details, you can pay us online on alibaba link. Alibaba will protect the safety of your payment.
Option 2: Contact us directly, after you confirm the colors , sizes,and quantities, we will send you the invoice for you to transfer the payment.
For both ways you can pay by credit card, bank transference. Option 2 is available for Western Union and PayPal transference.
9Q: Can we get some guide for the preserved fresh roses arrangement after the order?
A:Yes, please tell us to get our teaching video.
10Q: How to contact you?